PeopleFluent Talent Management 22.04
Competency Libraries

This page lists the Competencies and related Behaviors that are shipped in the standard configuration of PeopleFluent Talent Management.

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Table of Contents

Table 1: PeopleFluent Library

Table 1: PeopleFluent Library

Library Source: PeopleFluent
Competency Group: Core

Competency Competency Description Rating Scale Behaviors Behavior Description Writing Assistant Performance Level Writing Assistant Topic Writing Assistant Topic Description
Communication - Advanced Able to represent company at media events and to make speeches at industry events. Competency 3-Point 3=Highest Communication is clear and appropriate for audience Uses appropriate vocabulary; is in command of the message; logically and simply conveys ideas; uses effective vocabulary. Exceeds Expectations Advanced Clearly conveying information and ideas to individuals and groups of all sizes, in a way that engages the audience and helps them understand and retain the message.
          Meets Expectations Basic Clearly conveying information and ideas to individuals in a way that engages and helps them understand the message.
      Presentations are interesting and effective Speaks with appropriate pace and inflection; conveys an air of confidence, ease, and enthusiasm; understands the material and uses congruent nonverbal communication; may use visual aids to enhance understanding of the content. Exceeds Expectations Advanced Clearly conveying information and ideas to individuals and groups of all sizes, in a way that engages the audience and helps them understand and retain the message.
          Meets Expectations Basic Clearly conveying information and ideas to individuals in a way that engages and helps them understand the message.
      Written communication is clear and concise Writes clearly and understandably; sequences information in a logical manner to aid understanding; uses appropriate grammar and punctuation; avoids jargon or technical words; uses a tone and format suggested by the topic and audience. Exceeds Expectations Advanced Clearly conveying information and ideas to individuals and groups of all sizes, in a way that engages the audience and helps them understand and retain the message.
          Meets Expectations Basic Clearly conveying information and ideas to individuals in a way that engages and helps them understand the message.
Customer Service - Advanced Anticipates, assesses, and responds effectively to the needs of diverse internal and external customers while creating customer service policy. Competency 3-Point 3=Highest Advocates for customers Identifies when actions or decisions will affect the customer in a positive or negative way; expresses concerns to others.      
      Builds customers' knowledge Shares information with customer to build their understanding of issues.      
      Conveys timely status and progress updates Considers how actions or plans will affect customer; responds quickly to meet customer needs and resolve problems; avoids overcommitments.      
      Establishes collaborative, trusting partnerships Adopts a long-term perspective in developing mutually beneficial business relationships with customers.      
      Makes sure customers are heard Listens and responds with empathy to customer issues or ideas; acknowledges customer contributions to discussion in a manner that maintains esteem.      
      Provides efficient and effective solutions Uses understanding of customer needs and expectations to generate mutually beneficial solutions or alternatives.      
      Understands the customers' business problems Actively seeks information to understand customer circumstances, problems, expectations, and needs.      
Personal Accountability - Advanced Accepts responsibility for own work and documents and resolves issues while completing tasks. Competency 3-Point 3=Highest Always on the look-out for new opportunities Systematically evaluates business opportunities and targets those opportunities with the greatest potential for producing positive business results. Exceeds Expectations Advanced Setting stretch goals for personal and group accomplishment; using measurement methods to monitor progress toward goal attainment; tenaciously working to meet or exceed the goals while deriving satisfaction from the process of goal achievement and continuous improvement.
          Meets Expectations Basic Setting realistic goals for personal accomplishment; using adequate methods to achieve those goals to best of ability.
      Doesn't settle for mediocrity Establishes stretch goals for self and others that are designed to achieve positive business results. Exceeds Expectations Advanced Setting stretch goals for personal and group accomplishment; using measurement methods to monitor progress toward goal attainment; tenaciously working to meet or exceed the goals while deriving satisfaction from the process of goal achievement and continuous improvement.
          Meets Expectations Basic Setting realistic goals for personal accomplishment; using adequate methods to achieve those goals to best of ability.
      Goes above and beyond in reaching organizational goals Works tenaciously toward and derives satisfaction from achieving stretch goals related to positive business results. Exceeds Expectations Advanced Setting stretch goals for personal and group accomplishment; using measurement methods to monitor progress toward goal attainment; tenaciously working to meet or exceed the goals while deriving satisfaction from the process of goal achievement and continuous improvement.
          Meets Expectations Basic Setting realistic goals for personal accomplishment; using adequate methods to achieve those goals to best of ability.
      Plans, acts, observes, and adjusts Remains self-disciplined; measures progress and evaluates results; reprioritizes as appropriate; prevents irrelevant issues or distractions from interfering with timely completion of important tasks. Exceeds Expectations Advanced Setting stretch goals for personal and group accomplishment; using measurement methods to monitor progress toward goal attainment; tenaciously working to meet or exceed the goals while deriving satisfaction from the process of goal achievement and continuous improvement.
          Meets Expectations Basic Setting realistic goals for personal accomplishment; using adequate methods to achieve those goals to best of ability.
Resourcefulness - Advanced Utilizes available resources, seeks out new resources, and creates new resources to assist in day-to-day operations and to produce quality products and services. Competency 3-Point 3=Highest Develops a strong professional network Demonstrates understanding of the importance of relationships and alliances; proactively builds and uses key relationships (network) to gain cooperation without formal authority.      
      Explores ideas to surface core opportunities and objections Questions and probes to seek information to understand the position others have regarding an idea, plan, or activity.      
      Recognizes areas of excellence Appropriately recognizes contributions, competencies, and potential; listens and responds to the affect and content of concerns.      
      Values diversity of thought Develops others' and own ideas by seeking and building on the suggestions of others, presenting own ideas, and making procedural suggestions.      
Decisiveness - Advanced Exercises good judgment by making sound and well-informed decisions and makes effective and timely decisions, even when data are limited or solutions produce unpleasant consequences. Competency 3-Point 3=Highest Always has a "Plan B" Creates relevant options for addressing problems/opportunities and achieving desired outcomes. Meets Expectations Basic Making appropriate decisions even in challenging situations; weighs options carefully and thoroughly; considers the needs of all involved parties.
      Does not act in isolation Includes others in the decision-making process as warranted to obtain good information, make the most appropriate decisions, and ensure buy-in and understanding of the resulting decisions. Meets Expectations Basic Making appropriate decisions even in challenging situations; weighs options carefully and thoroughly; considers the needs of all involved parties.
      Makes informed decisions Identifies the need for and collects information to better understand issues, problems, and opportunities. Meets Expectations Basic Making appropriate decisions even in challenging situations; weighs options carefully and thoroughly; considers the needs of all involved parties.
      Makes wise choices Formulates clear decision criteria; evaluates options by considering implications and consequences; chooses an effective option. Meets Expectations Basic Making appropriate decisions even in challenging situations; weighs options carefully and thoroughly; considers the needs of all involved parties.
      Moves forward in a timely fashion Implements decisions or initiates action within a reasonable time. Meets Expectations Basic Making appropriate decisions even in challenging situations; weighs options carefully and thoroughly; considers the needs of all involved parties.
      Sees two steps ahead and adjusts accordingly Recognizes issues, problems, or opportunities and determines whether action is needed. Meets Expectations Basic Making appropriate decisions even in challenging situations; weighs options carefully and thoroughly; considers the needs of all involved parties.
Execution - Advanced Manages action plans and analyzes problems. Distinguishes between relevant and irrelevant information to make logical decisions. Provides solutions to individual and organizational problems. Competency 3-Point 3=Highest Aligns priorities with organizational strategies Identifies more critical and less critical activities consistent with organizational goals. Meets Expectations Basic Offering creative solutions to issues and problems; continually searching for new ideas and procedures; establishes an environment in which creativity flourishes.
      Effectivetly manages ROI Prioritizes and utilizes resources consistent with organizational goals; negotiates for and accesses additional resources (including those outside immediate domain of control) when necessary for critical tasks. Meets Expectations Basic Offering creative solutions to issues and problems; continually searching for new ideas and procedures; establishes an environment in which creativity flourishes.
      Thoughtfully assesses all facets of a problem Generates and encourages others to generate options to address issues and utilize available resources; evaluates/selects alternatives considering business priorities, available resources, and the availability of additional resources. Meets Expectations Basic Offering creative solutions to issues and problems; continually searching for new ideas and procedures; establishes an environment in which creativity flourishes.
Strategic Planning - Advanced Examines policy issues and strategic planning with a long term perspective. Determines objectives and sets priorities. Anticipates potential threats or opportunities. Competency 3-Point 3=Highest Closes knowledge gaps for informed decisions Identifies and fills gaps in information required to understand strategic issues. Exceeds Expectations Advanced Keeping the organization's vision and values at the forefront of all decision making and actions.
          Meets Expectations Basic Keeping the department's goals at the forefront of decision making and actions.
      Draws meaningful information from raw data Organizes information and data to identify/explain major trends, problems, and causes; compares and combines information to identify underlying issues. Exceeds Expectations Advanced Keeping the organization's vision and values at the forefront of all decision making and actions.
          Meets Expectations Basic Keeping the department's goals at the forefront of decision making and actions.
      Follows through on plans Makes sure strategies are carried out; monitors results and makes adjustments as needed. Exceeds Expectations Advanced Keeping the organization's vision and values at the forefront of all decision making and actions.
          Meets Expectations Basic Keeping the department's goals at the forefront of decision making and actions.
      Plans effectively Identifies the key tasks and resources needed to achieve objectives. Exceeds Expectations Advanced Keeping the organization's vision and values at the forefront of all decision making and actions.
          Meets Expectations Basic Keeping the department's goals at the forefront of decision making and actions.
Performance Management - Advanced Communicates expectations of individuals and teams and accepts communication from individuals and teams of their expectations of how they should be managed and what they need to do their jobs. Competency 3-Point 3=Highest Available to assist and share knowledge Offers personal time; provides appropriate amount of guidance, instruction, positive models, and opportunities for observation to help others develop skills; provides ongoing feedback.      
      Builds trust Reinforces the importance of open discussion; keeps discussions action oriented; checks for agreement.      
      Celbrates successes Looks for opportunities to reinforce, reward, and celebrate the accomplishments of individuals.      
      Clearly communicates organizational goals Clearly communicates high expectations for performance and confidence in individual's ability to excel; checks for understanding of performance expectations; appropriately gains buy-in to performance goals; establishes means for follow-up.      
      Helps team members build self-confidence Praises others' contributions, competencies, and potential.      
      Makes process improvement a reality Actively seeks ideas or suggestions for performance improvement; collaboratively develops alternatives; builds on good ideas and implements the ideas.      
      Provides honest and timely feedback Monitors progress against expectations and addresses performance gaps; communicates any development needs and their importance.      
      Relies on multiple channels for feedback Seeks information and opinions about performance issues; effectively presents or explains information on performance; shares timely, specific, and constructive feedback.      
      Sees things from the other person's point-of-view Listens and responds to the affect and content of concerns.      
Team Building - Advanced Establishes standards that work best for the team, analyzes and executes team-building measures. Maintains a healthy work environment within the team. Competency 3-Point 3=Highest Creates a team of lifelong learners Aligns support systems, accountabilities, and incentives, which ensures a learning environment. Exceeds Expectations Advanced Continuously seeking to enhance skills, background, and technical ability; committed to improving job performance and helping others improve theirs; receptive to innovative and fresh ideas.
          Meets Expectations Basic Develops employee skills and capabilities by providing appropriate feedback, suggestions, and example of how to effectively perform the work assigned.
      Creates effective reward systems to incent high performance Supports and advocates for deserving individuals; actively pursues appropriate recognition, rewards, and resources for strong performers; when necessary, defends strong performers, even in the face of challenges. Exceeds Expectations Advanced Continuously seeking to enhance skills, background, and technical ability; committed to improving job performance and helping others improve theirs; receptive to innovative and fresh ideas.
          Meets Expectations Basic Develops employee skills and capabilities by providing appropriate feedback, suggestions, and example of how to effectively perform the work assigned.
      Effectively assesses and develops team members Determines the mix and level of capability required by the business to support current and future objectives; assesses the key strengths and development opportunities of groups. Exceeds Expectations Advanced Continuously seeking to enhance skills, background, and technical ability; committed to improving job performance and helping others improve theirs; receptive to innovative and fresh ideas.
          Meets Expectations Basic Develops employee skills and capabilities by providing appropriate feedback, suggestions, and example of how to effectively perform the work assigned.
      Fosters a culture of opportunity and growth Establishes organizational systems to encourage talented individuals to remain within the organization; addresses individuals' needs for flexibility within the organizational structure; provides a clear career path for talented individuals that provides challenge and career satisfaction. Exceeds Expectations Advanced Continuously seeking to enhance skills, background, and technical ability; committed to improving job performance and helping others improve theirs; receptive to innovative and fresh ideas.
          Meets Expectations Basic Develops employee skills and capabilities by providing appropriate feedback, suggestions, and example of how to effectively perform the work assigned.
      Provides a platform for high potentials to demonstrate their abilities Provides high visibility to individuals with potential; offers challenging managerial assignments that build confidence and credibility; provides such individuals with a personal vision for their future. Exceeds Expectations Advanced Continuously seeking to enhance skills, background, and technical ability; committed to improving job performance and helping others improve theirs; receptive to innovative and fresh ideas.
          Meets Expectations Basic Develops employee skills and capabilities by providing appropriate feedback, suggestions, and example of how to effectively perform the work assigned.
      Sees and leverages development opportunities Identifies developmental assignments and the potential learning in the assignment; matches assignments with individual development opportunities. Exceeds Expectations Advanced Continuously seeking to enhance skills, background, and technical ability; committed to improving job performance and helping others improve theirs; receptive to innovative and fresh ideas.
          Meets Expectations Basic Develops employee skills and capabilities by providing appropriate feedback, suggestions, and example of how to effectively perform the work assigned.
Staff Management - Advanced Using merit principles, ensures staff are appropriately selected, developed, utilized, appraised, and rewarded; takes corrective action. Competency 3-Point 3=Highest Constructs effective performance management processes Works collaboratively with colleagues and team members to establish performance expectations necessary to achieve objectives Exceeds Expectations Advanced Demonstrates the ability to provide both strategic and tactical direction to all employees in the organization by fostering a common vision, clarifying roles and responsibilities, and establishing and overseeing major projects.
          Meets Expectations Basic Demonstrates the ability to provide direction to self and group by overseeing minor projects.
      Discusses roles and responsibilities with staff members' regularly Works with and involves team members in clarifying the team roles and responsibilities necessary for success. Exceeds Expectations Advanced Demonstrates the ability to provide both strategic and tactical direction to all employees in the organization by fostering a common vision, clarifying roles and responsibilities, and establishing and overseeing major projects.
          Meets Expectations Basic Demonstrates the ability to provide direction to self and group by overseeing minor projects.
      Maintains strong connection with team and coaches for success Stays close to team performance; helps to keep the team on track; facilitates adjustments when necessary. Exceeds Expectations Advanced Demonstrates the ability to provide both strategic and tactical direction to all employees in the organization by fostering a common vision, clarifying roles and responsibilities, and establishing and overseeing major projects.
          Meets Expectations Basic Demonstrates the ability to provide direction to self and group by overseeing minor projects.
      Motivates team towards success Looks for and capitalizes on opportunities to motivate, celebrate, and reward successful team performance. Exceeds Expectations Advanced Demonstrates the ability to provide both strategic and tactical direction to all employees in the organization by fostering a common vision, clarifying roles and responsibilities, and establishing and overseeing major projects.
          Meets Expectations Basic Demonstrates the ability to provide direction to self and group by overseeing minor projects.
      Proactively assesses and adjusts team for optimum performance Evaluates resource needs and recruits, attracts, selects, and retains talented individuals; works to develop teams both locally and across organizational boundaries. Exceeds Expectations Advanced Demonstrates the ability to provide both strategic and tactical direction to all employees in the organization by fostering a common vision, clarifying roles and responsibilities, and establishing and overseeing major projects.
          Meets Expectations Basic Demonstrates the ability to provide direction to self and group by overseeing minor projects.