Applicable Product:

• OrgPublisher

Applicable Release:

• 11.x

Summary:
OrgPublisher – WebAdmin Error – “An error occurred while attempting to contact the chart server at this URL.”

That error is usually an "ISAPI and CGI Restriction" and/or Handler Mapping settings issue.

Troubleshooting:

1. Verify your settings against the Installation guide “ISAPI and CGI Restriction” section.
2. Confirm web.config file at /opweb does not contain the <customErrors mode="Off"/> tag. This tag breaks web admin.
3. Confirm you are not using URL Authorization. (There's a solution for URL authorization.) It's the '.Net Authorization Rules' in IIS. If it's set to ‘Allow all Users’ they aren't using URL Authorization.
4. It can be a permission issue. Ensure OPWEB_LG is on the OPWEB folder with Modify rights. Ensure the user is in the OPWEB_GG group and OPWEB_LG is in the OPWEB_GG group.
5. IIS - Handler Mappings. Check that ISAPI-dll is set to *.dll (or remoteserver.dll) and make sure Edit Feature Permissions has Execute checked.

6.  Ensure that the application pool serving the web app is 32-bit enabled by clicking "Application Pools" and then selecting the pool for the web app.  In the right-hand pane, click on "Advanced Settings".  Make sure the "Enable 32-Bit Applications" field is set to "True":

Keywords:

WebAdmin

Created : Melanie Culp
Reviewed: Alvin Ee [09 January, 2023]