Test KB from a Closed ticket
Applicable Product:
- OrgPublisher
Applicable Release:
- V21
- 11.x
Summary:
Test 02
Keywords:
Created : Creator Name
Reviewed: Reviewer Name & date reviewed
TIPS - DO NOT INCLUDE THIS SECTION IN PUBLISHED VERSION:
- Product names should no longer be part of Title as they will be part of navigation tree.
- Sections need to be identified for article prior to addition in ZenDesk - Ideally this would be part of what is being moved so there is no question, where article is going.
- Below is an example of what settings an article should have (including the need to UNCHECK "Open for Comments" or check out the page "How create a knowledge base article" for detailed steps