Applicable Product:

PeopleFluent Learning

Applicable Release:

All Versions

Summary:

Course administrators can configure the emails that the LMS sends to learners relating to sessions they are enrolled in, on a waitlist for, or have indicated interest in. 

To configure email notifications, see Configure Email Preferences for a Session.

New Session Available Notification

When new sessions become available for enrollment, the LMS can send an email notification to learners who have indicated interest in the course (in the Course Details).

The email template used for the notification is determined by the New Sessions Available Notification in the Enrollment Policy Details for the enrollment policy assigned to the learning module. There is no System Default email template for new sessions notifications. To configure the LMS to send a New Session Available notification email, you must assign an appropriate email template to the enrollment policy for the learning module the session belongs to.

The Save Options dialog with new session notification options is shown only when the following conditions are met:

• At least one learner has indicated interest in the course for which there is currently no availability.
  
  
• You clone an existing session, or change an inactive session's Event Status to Active. If you create a new session, you have to change its status from a non-active (for example, Pending) status to an Active status. This may require changing it from Active to Pending to Active.
  
  
• The start date of that session is in the future.
  
  
• An appropriate email template has been assigned to the enrollment policy for the learning module the session belongs to.
  
  

On cloning or creating a new session and updating its status, the Save option gives you a choice for sending a Session Available Notification email to each learner who indicated interest, or to not send any notifications.

Session Cancellation Email

When a session is cancelled, its active participants and instructors can be notified by email. You can select the email template to use for the session cancellation email for the participants and instructors seperately in the Catalog System Configuration settings:

• Session Cancelled E-mail Template to be sent to Participants
• Session Cancelled E-mail Template to be sent to Instructors
  
  

There are no System Default email templates for session cancellation email messages to participants or instructors. You can configure them in the Email Template Editor and then select them in the System Configuration settings listed above. An example message to participants of cancelled sessions might be as follows:

The course, {course_title}, which you are enrolled in, has been cancelled. For more information, please contact the instructor or system administrator.

Retired Session Notification Email

You can configure the LMS to send an email notification to learners enrolled in a session when its status is changed to Retired. For an email to be sent, the Session Retired Email Template to be sent to Participants System Configuration setting must specify an appropriate email template.

Session Changed Notification

You can configure the LMS to send an email notification to participants and instructors if any changes are made to a session's start or end dates, or to its venue or facility booking, via the Catalog Editor. A learner is considered a participant if they are enrolled in the session (which must have an Active or Invitation Only Event Status) and their transcript status for the session is Not Started or In Process.

You can select the email templates to use for the session changed email for the participants and instructors separately in the Catalog System Configuration settings:

• Session Changed E-mail Template to be sent to Participants
• Session Changed E-mail Template to be sent to Instructors

There are no System Default email templates for session change email messages to participants or instructors. You can configure them in the Email Template Editor and select them in the System Configuration settings listed above.