Applicable Product:

• Talent Management: All TM Products

Applicable Release:

• V24.11.1+

Summary:

The Password Reset Template functionality changed with the 24.11.1 upgrade. The template is located at Site Administration-->Notifications-->Notifications Template Groups-->PasswordReset

In order to ensure the security of the Talent Management application, we have changed what happens when a user forgets their password.

Note: If a customer is using PeopleFluent iPaaS or another SSO application, this does not apply to them, as those users will log in using the SSO password.

In the past, when a user clicked the Forgot your password? link on the Talent Management log in page, they were asked to enter their email address as configured in the application, and then asked their password recovery question that had been previously set up.
Starting with this update, we are no longer using the password recovery question and answer. Now when a user clicks Forgot your password?, they are asked to enter an email address, just as before, but it will simply say that the reset password email has been sent. It will not let the user know if an incorrect email address has been entered.
The reset password notification email will be sent to the email configured as the Business Email Address in the application, no matter what address is entered. The email will contain a link to a page where the user can reset their password.
This behavior will also occur when an administrator resets the user's password on the user record Preferences & Settings page.
Notification Template
As part of this enhancement, the PasswordReset notification template has been updated with the new process, providing a link where the user can update their password.
If a customer has modified this notification template, it will not be updated upon upgrade and they will have to manually update it to use the new process (the old process will no longer work). Customers can modify the new default template, but must have these two merge fields in it:
[[Link to Password Reset Page]]link[[Link suffix]]
note_bullet.png Note: These two merge fields must be entered directly from the UI using the Insert Merge Field function (not copied and pasted) for it to work properly.

The full text of the updated default template is as follows:

Dear [[User Fullname]],

Please follow this [[Link to Password Reset Page]]link[[Link suffix]] to change your password. 
If you did not request this or have any other trouble, contact your system administrator for 
assistance.

Thank you.

Caution: Do not copy/paste text above into the template as it will disconnect the merge field links in the brackets. You must replace each field using the " Insert Merge Field" Button in the template editor.
  
Keywords: Password reset password template forgot password