Dear PeopleFluent Customers and Partners,

On Friday, April 25, 2025, PeopleFluent will perform our monthly system maintenance to our PRODUCTION and TEST/UAT systems. This monthly maintenance is essential and cannot be skipped or paused, as it includes security patches, infrastructure updates, and server restarts.

Services Impacted:

• All PeopleFluent Products
• PRODUCTION and TEST/UAT

*Please note TEST/UAT could have outages for clients if restarts are required during the maintenance window where PROD and TEST/UAT share servers and/or connections.

Start of Maintenance Window:
Friday, April 25, 2025 at 9:00 PM EDT / Saturday, April 26, 2025 at 2:00 AM BST

End of Maintenance Window:
Saturday, April 26, 2025 at 2:00 AM EDT / Saturday, April 26, 2025 at 7:00 AM BST

What to expect?:

• During this maintenance window, users attempting to log into any PeopleFluent products will be greeted by maintenance pages explaining the system is currently unavailable.
• Any outbound export/report scheduled during this time will be canceled.
• SFTP sites may experience connectivity issues. PeopleFluent recommends to either hold the delivery of data files during this maintenance or resend those once the maintenance completes.

Please share this information with other system users as needed. For the list of scheduled dates of future maintenance windows, please visit the Help Center for the 2025 Maintenance Schedule. Support will send a follow-up notification only if the window is extended.  Your team can restart system activities at the end of the maintenance window. If you have any questions or concerns regarding this matter, please contact our support team.

Sincerely,

PeopleFluent Support
USA: +1 (800) 841-2365 or +1 (919) 645-2899
UK: +44 (207) 832-3444
Help Center and Case Management System: https://support.peoplefluent.com