Gather Debug Logs

Applicable Product:

  • PeopleFluent Learning

Applicable Release:

  • V25

Summary: 

Debug logs are detailed records generated by the system that capture information about internal operations, events, and processes primarily used for diagnosing and troubleshooting issues.

 

To gather debug logs:

  • Enable Debugging Option (Manage> System> Debug and Tracing Option)

  • Replicate the issue (If applicable, capture new EKP error code)
  • Download zipped logs (Manage > System> System Log)

  • Disable the Debugging option once you're done (this step is important, leaving it enabled unintentionally can impact system performance).
  • Provide support new EKP error code (if applicable) and system logs 

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