Applicable Product:

• iPaas

Applicable Release:

• ALL

Summary:

Users must log in at least once within a designated time frame, which can be configured in the iPaaS Admin dashboard under the Settings section.

If a user fails to meet this login requirement, they will see the following message upon their next login attempt:

 Account has been frozen due to inactivity.

Fix:

1. Navigate to Users
2. Search by username or firstname/lastname
3. Scroll down to "Account Access"
4. Notice the error text.
5. Check "Unlock" and save the record.

 
  
Keywords: No Account iPaaS account inactivity


Created: Erik Zilli