Applicable Product:

• PeopleFluent Learning

Applicable Release:

• All

Summary:

This article outlines common causes and resolutions for issues related to auto-enrollment failures in New Hire Training and Timesheet Training modules. It is intended to help administrators understand why certain users may not be automatically enrolled and how to address these scenarios. For more info on Auto Enrollment configuration, see How Auto Enrollment Works

Issue Summary

New Hire Training Not Auto-Initiating

Some users were not auto-enrolled in the New Hire Training module after their hire dates. Investigation revealed that:

• The auto-enrollment job was running without errors.
• Affected users had a User Attribute 2 value of RA, which is not included in the auto-enrollment criteria.
• The criteria for New Hire Training auto-enrollment include only specific User Attribute 2 values: EX, FA, FPC, FR, NE, PD, SP.

Timesheet Training Not Auto-Initiating

Some users were also expected to be enrolled in Timesheet Training but were not. Upon review:

• The users met the enrollment criteria and were correctly configured.
• The Timesheet_-_Non-Exempt_ORG course was not set to allow offline auto-enrollment.
• As a result, users are only enrolled upon their first login to the system.

Resolution Steps

For New Hire Training

• Review and update the auto-enrollment criteria to include any additional User Attribute 2  values if needed.
• Use auto-enrollment tracing logs to identify mismatches and confirm why specific users were excluded.

For Timesheet Training

• Confirm whether the course is configured for offline auto-enrollment.
• If not, inform users that enrollment will occur after their first login.
• Monitor login activity to ensure training is initiated as expected.

Best Practices

• Regularly audit auto-enrollment logs to identify missed enrollments.
• Enable auto-enrollment tracing for detailed diagnostics.
• Coordinate with HR or IT to ensure user attributes align with training criteria.
• Document any exceptions or manual enrollment processes for temporary or unique roles.