Applicable Product:
Peoplefluent Learning

Applicable Version:

All

Summary:
SCORM (Sharable Content Object Reference Model) is a widely used standard in eLearning for packaging and delivering content via Learning Management Systems (LMS). While SCORM enables interoperability between different platforms and content, issues can arise that disrupt the learner experience. This guide covers common SCORM problems and how to troubleshoot them effectively.

Detailed Information:
SCORM troubleshooting often involves understanding both the LMS environment and how SCORM communicates under the hood. By systematically checking the course packaging, tracking functions, and LMS settings, most issues can be diagnosed and resolved quickly. Tools like SCORM Cloud and browser consoles are invaluable in narrowing down the cause of an issue.

What is SCORM?

SCORM defines how online learning content communicates with an LMS. It tracks learner progress, scores, time spent, and completion status using a JavaScript-based API. The most commonly used versions are SCORM 1.2 and SCORM 2004.

1. Course Not Loading or Launching

Common Causes:

• Improperly packaged ZIP file
• Incorrect upload process
• Browser incompatibility or blocked scripts

Troubleshooting Steps:

• Verify ZIP structure: Ensure imsmanifest.xml is at the root of the ZIP file.
• Check browser console: Look for JavaScript errors using Developer Tools (F12).
• Disable browser extensions: Ad blockers or script blockers may interfere.
• Test in multiple browsers: SCORM may behave differently across Chrome, Firefox, Edge, etc.

2. Course Does Not Track Completion or Progress

Common Causes:

• Course not properly calling SCORM functions
• Incorrect SCORM version mismatch
• Communication with LMS API failing

Troubleshooting Steps:

• Enable SCORM debug mode in your LMS (many LMSs like Moodle or SCORM Cloud have this).
• Check for LMSSetValue() and LMSCommit() calls in the course source code or SCORM log.
• Confirm course exit behavior: Courses must call LMSFinish() (SCORM 1.2) or Terminate() (SCORM 2004) on exit.
• Compare settings: Make sure the course’s tracking configuration matches LMS expectations (e.g., SCORM 1.2 vs. 2004).

3. Score or Quiz Results Not Reporting

Common Causes:

• Assessment not properly configured to send score
• Incorrect SCORM variables (e.g., cmi.core.score.raw not set)
• LMS not receiving or storing data

Troubleshooting Steps:

• Use SCORM debug logs to verify if scores are being sent to the LMS.
• Verify quiz settings in the authoring tool (e.g., Articulate, Captivate, iSpring).
• Ensure the SCORM course calls LMSCommit() after setting the score.

4. Course Resets or Doesn’t Resume Where Left Off

Common Causes:

• Suspend data not stored
• Resume behavior not enabled
• Corrupt suspend data string

Troubleshooting Steps:

• Confirm the course is using cmi.suspend_data to store state.
• Check LMS settings: Ensure resume feature is enabled.
• For SCORM 2004, ensure cmi.exit is set to "suspend" before calling Terminate().

5. LMS Not Recognizing SCORM File

Common Causes:

• Malformed manifest file (imsmanifest.xml)
• Incorrect SCORM version or compliance

Troubleshooting Steps:

• Use a tool like SCORM Cloud to validate the package.
• Open imsmanifest.xml and check for well-formed XML and correct metadata.
• Re-export the course using the correct SCORM version in your authoring tool.

6. Debugging Tools and Tips

Recommended Tools:

• SCORM Cloud: Test your package outside your LMS to isolate the problem.
• Browser Developer Tools: Monitor console errors and network activity.
• LMS SCORM Debug Logs: Many LMSs offer SCORM logs showing communication details.

Tips:

• Always test new SCORM packages in a staging environment first.
• Record user issues with as much detail as possible (browser, time, actions taken).
• Clear LMS and browser cache between uploads to avoid loading stale content.