Applicable Product:

Peoplefluent Learning

Applicable Release:

All

Summary:

When troubleshooting issues in Learning Management Systems (LMS) — especially those related to SCORM, AICC, or xAPI content — one of the most effective tools available is the Network tab in your browser's Developer Tools. This tab allows you to monitor all network requests made by the page, including content loading, API calls, and communication between eLearning courses and the LMS backend.

Errors in this tab can signal deeper problems such as broken communication, misconfigured servers, incorrect file paths, or browser-related security issues. This article explores the most common Network tab errors you might encounter when dealing with LMS-related content and provides guidance on how to resolve them.

Detailed Information:

1. 404 Not Found

What It Means:
The browser tried to request a file (e.g., JavaScript, HTML, CSS, SCORM manifest, or tracking call), but the server couldn’t find it.

Common Causes:

• Incorrect file paths in SCORM or AICC course content.
• LMS misconfiguration or course upload errors.
• Missing files in the course package (e.g., imsmanifest.xml, sco.html).

Fixes:

• Verify the course structure and re-upload the content package.
• Check that all referenced files are included and properly linked.
• Review LMS file directory paths or use developer tools to trace the failing resource.

2. 403 Forbidden

What It Means:
The server understood the request but refused to authorize it.

Common Causes:

• Insufficient file permissions on the server.
• The LMS or hosting environment has restricted access to certain files or directories.
• SCORM tracking endpoints blocked by security settings or firewalls.

Fixes:

• Adjust server or LMS permissions.
• Ensure proper authentication if required.
• Check for IP whitelisting or other access control rules.

3. 500 Internal Server Error

What It Means:
A server-side script (e.g., SCORM tracking handler or API) crashed or encountered a fatal error while processing a request.

Common Causes:

• Bugs or exceptions in LMS backend code or API.
• Corrupt course data or malformed SCORM variables being sent.
• Misconfigured PHP, ASP.NET, or backend scripts.

Fixes:

• Review server logs for more details (Apache, Nginx, etc.).
• Test with simpler or known-good SCORM content.
• Contact LMS technical support with error details.

4. CORS (Cross-Origin Resource Sharing) Errors

What It Means:
The browser blocked a request to a resource on another domain because of missing or incorrect CORS headers.

Common Causes:

• SCORM/AICC/xAPI content hosted on a different domain than the LMS.
• The LMS server not configured to allow cross-origin requests.

Fixes:

• Configure the LMS or web server to include CORS headers (e.g., Access-Control-Allow-Origin).
• Host the content and LMS on the same domain if possible.
• Use server-side proxies to route requests if cross-origin access is restricted.

5. Mixed Content Warnings/Errors

What It Means:
A secure (HTTPS) page is trying to load resources over an insecure (HTTP) connection, which is blocked by modern browsers.

Common Causes:

• SCORM packages referencing HTTP assets (scripts, images, CSS).
• Embedded videos or files linked insecurely.

Fixes:

• Update all course asset URLs to use HTTPS.
• Serve all content from secure sources to avoid security policy violations.

6. Failed API Calls (e.g., LMSCommit, Initialize, SetValue)

What It Means:
Requests made by the SCORM content to the LMS for tracking progress, scores, or session data fail due to communication or logic errors.

Common Causes:

• SCORM API not initialized or not found.
• Session expired or user not authenticated.
• Invalid parameters sent by the course content.

Fixes:

• Verify the SCORM API is properly loaded and located.
• Use browser Console tab to correlate JavaScript errors.
• Check session timeouts and re-authentication settings in LMS.

7. Status: (Pending) or (Cancelled)

What It Means:
The request never completes (pending) or was intentionally or unexpectedly cancelled.

Common Causes:

• Long-running server processes or slow API responses.
• JavaScript code interrupting or cancelling a request.
• Network interruptions or browser behavior during tab closure or refresh.

Fixes:

• Check server load and optimize slow endpoints.
• Avoid long blocking operations in the LMS backend.
• Implement fallback or retry mechanisms in content.

How to Use the Network Tab Effectively

• Filter by Type: Focus on XHR for API calls, Document for main content, or JS/CSS for assets.
• Sort by Status: Quickly identify failed requests.
• Inspect Headers: Look at request and response headers for content types, CORS settings, and API results.
• Replay Requests: Right-click a request to "Replay XHR" or "Copy as cURL" for deeper debugging.
• Use Timing Tab: Analyze how long each request takes and where bottlenecks occur.