Learners can request withdrawal from approved enrollments, self-enrolled courses, and their pending enrollments. A course's withdrawal policy may include one or more approval steps. When a policy is in effect that contains approval steps, all steps must be approved before learners can be withdrawn from the course.

When this is the case, approvers are assigned for each approval step. In some cases, an approver may be assigned directly to a step.  In other cases, an approver is assigned by an Approver Selection Type. For example, a step may require a learner's direct supervisor to be the approver.  The user who is assigned as the learner's supervisor will automatically be the designated approver for that step.

Users designated as step approvers can go to the Withdrawal Approval page to perform approval actions and view course and user information. Here, you can do the following:

• Approve or deny withdrawals.
• View the course details.
• Open the Career Summary in the Career Development Center for each user.
• Print the list of approvals.

In order to approve or deny withdrawals, you must have at least read-only access to the Withdrawal Approval feature in System Roles (Review Features Review Features). Please contact your system administrator if you have questions about your specific permissions.

To approve or deny withdrawals

1. Go to Home > Workspace > Withdrawal Approval. The Withdrawal Approval page opens with a list of your pending approvals.
2. Filter the list of approvals, if required. You can select the owner and status, period of the request date, the learners' organizations, and enter keywords related to the course. Click Filter.
3. Take one of the following actions:
   
   • To deny a withdrawal, click Deny. The withdrawal approval is removed from the list and the learner is not withdrawn from the course.
   • To approve a withdrawal, click Approve. The withdrawal approval is removed from the list and the learner is withdrawn from the course.