Participants may have multiple attempts at a course or learning module.  This is managed by a configuration set at the course level by the Course Administrator, specifying the number of attempts allowed. Instructors can grant additional attempts if permitted. For inquiries about specific course or module setups, please reach out to the Course Administrator.

You cannot grant additional attempts to learners if their Overall Status is Completed, Waiver/Exempt, Passed, Finished Using, Cancelled, or Failed

To grant additional attempts 

1. Go to Home > Teach and select the appropriate Teach page tab.
2. Locate the appropriate session and select Review Participants from the action menu.  Filter the participants list as necessary.
3. If the Attempts Taken column is not included in the sessions list, select Customize from the Columns drop-down list to add it.
4. Click the Attempts Taken value for the participant. The Grant Additional Attempts dialog opens.
5. Enter the number of attempts to grant the participant (in addition to any they may have remaining).
6. Enter a reason for granting the additional attempts.
7. Click Submit. The Attempts Taken value is updated with the number of attempts remaining.