Applicable Product:

• OrgPublisher

Applicable Release:

• V21
• 11.x

Summary:

When exporting to PDF/PPT, the "Processing" message does not go away.  This can be caused by the cookie's HttpOnly flag being set to "true", which prevents client-side scripts, like JavaScript (which our charts utilise), from accessing cookie data.
 

Here's how you can check:

1. View the chart and do an export to PDF
2. When you see the 'stuck' "Processing..." message, bring up the browser's Developer Tools (Ctrl-Shift-I)
3. Click on the "Application" tab on the top
4. In the lefthand pane, expand "Cookies" and you should see one for the URL of the chart - click on it and you should see something like this:
   
    
5. Notice that in the "HttpOnly" column for the downloadToken there is a check mark

If this is what you're seeing then the site in which the chart is invoked has been configured to set that flag to be true.  An example of this would be the chart being displayed in your organization's portal within an iFrame.

You will have to contact your portal team and have them set the flag to false.
 
  
Keywords:  Processing, PDF, PowerPoint, pop-up, persists


Created : Alvin Ee
Reviewed: 05 December, 2025