Production Maintenance for 2026:
The Production maintenance schedule for 2026 will occur monthly, typically on the last Friday of each month from 9 PM to 2 AM ET (Sat 2 AM to 7 AM GMT) unless there is a Company Holiday or conflict that month.
This maintenance schedule will impact ALL PeopleFluent products including Reflektive and Watershed.
| Production Maintenance Date | Time |
| Jan 30, 2026 | 9 PM to 2 AM ET (Sat 2 AM to 7 AM GMT) |
| Feb 27, 2026 | 9 PM to 2 AM ET (Sat 2 AM to 7 AM GMT) |
| Mar 27, 2026 | 9 PM to 2 AM ET (Sat 1 AM to 6 AM GMT) |
| May 1, 2026 | 9 PM to 2 AM ET (Sat 1 AM to 6 AM GMT) |
| May 29, 2026 | 9 PM to 2 AM ET (Sat 1 AM to 6 AM GMT) |
| Jun 26, 2026 | 9 PM to 2 AM ET (Sat 1 AM to 6 AM GMT) |
| Jul 31, 2026 | 9 PM to 2 AM ET (Sat 1 AM to 6 AM GMT) |
| Aug 28, 2026 | 9 PM to 2 AM ET (Sat 1 AM to 6 AM GMT) |
| Sep 25, 2026 | 9 PM to 2 AM ET (Sat 1 AM to 6 AM GMT) |
| Oct 30, 2026 | 9 PM to 2 AM ET (Sat 1 AM to 6 AM GMT) |
| Nov 20, 2026 (moved up a week due to Thanksgiving) | 9 PM to 2 AM ET (Sat 2 AM to 7 AM GMT) |
| Dec 18, 2026 (moved up a week due to end-of-year freeze) | 9 PM to 2 AM ET (Sat 2 AM to 7 AM GMT) |
Non-Production Maintenance for 2026:
The Non-Production maintenance includes rolling patching which may be pushed to systems at any time during the month. A window for more intrusive changes is scheduled monthly, typically on a Friday after the second Tuesday of each month (to accommodate OS Patch releases requiring restarts) from 2 PM to 7 PM ET (7 PM to 12 AM GMT).
This non-production maintenance schedule will impact ALL PeopleFluent Test sites and products including Reflektive and Watershed.
| Non-Production Maintenance Date | Time |
| Jan 16, 2026 | 2 PM to 7 PM ET (7 PM to 12 AM GMT) |
| Feb 13, 2026 | 2 PM to 7 PM ET (7 PM to 12 AM GMT) |
| Mar 13, 2026 | 2 PM to 7 PM ET (7 PM to 12 AM GMT) |
| Apr 17, 2026 | 2 PM to 7 PM ET (6 PM to 11 PM GMT) |
| May 15, 2026 | 2 PM to 7 PM ET (6 PM to 11 PM GMT) |
| Jun 12, 2026 | 2 PM to 7 PM ET (6 PM to 11 PM GMT) |
| Jul 17, 2026 | 2 PM to 7 PM ET (6 PM to 11 PM GMT) |
| Aug 14, 2026 | 2 PM to 7 PM ET (6 PM to 11 PM GMT) |
| Sep 11, 2026 | 2 PM to 7 PM ET (6 PM to 11 PM GMT) |
| Oct 16, 2026 | 2 PM to 7 PM ET (6 PM to 11 PM GMT) |
| Nov 13, 2026 | 2 PM to 7 PM ET (7 PM to 12 AM GMT) |
| Dec 11, 2026 | 2 PM to 7 PM ET (7 PM to 12 AM GMT) |
Environment Freeze:
“Hard Freeze” windows are designed to prevent ALL changes when resources are unavailable to implement or address non-critical issues.
“Soft Freeze” windows are designed to minimize changes and reduce risk leading into a hard freeze. Soft freezes are typically a window of time leading into a hard freeze or are periods where Hosting has reduced staffing/coverage.
All freeze periods begin with a soft freeze at 5pm in the customer’s local time zone the day before the announced freeze date. A hard freeze begins when the last Hosting resource is available to support their workday (5pm) and continues until the primary Hosting resource supporting that region resumes work, no sooner than 9 AM after the last day of the freeze.
Please contact your Customer Success Manager, Consultant or Project Manager with any questions or concerns for project work around the production freeze dates.
Soft Freeze Dates | Hard Freeze Dates | Event | Environment(s) |
| Jan 1, 2026 | New Year's Day - (All) | All | |
| Jan 19, 2026 | Martin Luther King Jr. Day (US) | All | |
| Feb 16, 2026 | President’s Day (US) Family Day/Heritage Day/Islander Day/Louis Riel Day (CA) | All | |
Feb 17, 2026 - Feb 19, 2026 | Chinese & Lunar New Year (HK & PH) | Learning | |
| Apr 2, 2026 | Apr 3, 2026 -Apr 6, 2026 | Maundy Thursday (PH) Good Friday (UK, CA, PH, HK) Easter Monday (UK, CA, HK) | All |
| May 1, 2026 | Labor Day / May Day (PH, HK) | Learning | |
| May 25, 2026 | Memorial Day (US) Spring Bank Holiday (UK) Birthday of the Buddah (HK) | All | |
| Jul 1, 2026-Jul 2, 2026, Jul 6, 2026 | Jul 3, 2026 | Canada Day (CA) Independence Day (US) | All |
| Aug 31, 2026 | August Bank Holiday (UK) National Hero’s Day (PH) | All | |
| Sep 4, 2026 | Sep 7, 2026 | Labor Day (US) Labour Day (CA) | All |
| Nov 25, 2026 | Nov 26, 2026 - Nov 27, 2026 | Thanksgiving (US) | All |
| Dec 1, 2026 | Last day to submit 2026 Production Release & Upgrade Tickets Any requests after this date will not be deployed by Operations to customer sites until the 1st Monday after freeze in 2027. | All | |
| Dec 18, 2026 | Dec 21, 2026 - Dec 25, 2026 | Christmas (All) | All |
| Dec 28, 2026- Dec 31, 2026 | Jan 1, 2027 | New Year's Day - 2027 (All) | All |