Applicable Products
All TM

Applicable Releases
All TM

Summary

During file transfer, data upload and import processing, errors may occur that could be related to many different aspects of the connection, process and/or data. Sometimes the underlying root cause of an import error is not always immediately apparent from the message alone. To aid in resolution, this information has been compiled to provide direction and enable more focused research.

Detailed Information

[1] File Processing Errors:
“java.net.ConnectException: Connection refused” “java.net.SocketException: Connection reset”

These messages reflect temporary connection issues.
=> Resend the files as they will often reprocess upon resubmission.
=> If they fail again, create a Support case.

[2] Data and/or File Errors:
“java.lang.ClassCastException”
“org.dom4j.tree.DefaultAttribute cannot be cast to org.dom4j.Element”

These are common errors in the Persons file if unknown label categories are used.
One common example is using ‘Work’ for physical street addresses (in this case, ‘Home’ and ‘Home2’ are the acceptable categories) or unacceptable categories for email addresses.
=> Please revise the file to use only acceptable category labels.

[3] Connection Errors:
“Unexpected Http Status”
This error occurs when the import engine, is unable to connect.
=> Please create a Support case for this error message