Symptoms When launching a course in PeopleFluent Learning (LMS), users encounter an onscreen message stating:

"This course has been officially retired and so may no longer be launched."

However, the course status is still set to Active in the LMS backend.

Step-by-Step Troubleshooting (LMS Verification)

1. Verify Course Status in LMS:

   • Go to Course/Module Manager in the LMS catalog.

   • Search for the impacted Module ID (e.g., BL00-SVL_102934).

   • Confirm whether the module status is set to Active or Retired/Archived.

   • Verification: If set to Retired in the LMS, set it to Active and retest launching the course.

2. Check User Enrollment & Duplicate Profiles:

   • Search for the affected user account(s) in User Management.

   • Check if duplicate profiles exist for the learner (e.g., one active profile and one archived/inbound profile).

   • Confirm if the enrollment is associated with the correct, active user profile and check current completion status.

   • Verification: Launch the course while logged in as or impersonating the active user profile to replicate the exact behavior.

3. Confirm Third-Party (Rustici / SCORM Dispatch) Scope:

   • If the LMS status is confirmed Active and enrollment is verified on the correct profile, the issue is originating from the external content dispatch engine (e.g., Rustici Engine / SCORM Dispatch).

Cause

When third-party dispatch content shows as "Retired" while the LMS module is active, the link has been deactivated externally by the content provider. Common causes include:

• Expired License/Subscription: The customer's active license agreement with the vendor has expired.

• Deprecated Course Version: The vendor retired that specific dispatch package/Module ID and replaced it with an updated version.

Resolution Steps

1. Contact Content Vendor:

   • Reach out to the third-party vendor or provider responsible for the content.

   • Request renewal of the subscription/license or ask for the updated SCORM/Dispatch package.

2. Update Content in LMS:

   • Import the updated SCORM or dispatch package into the LMS under the corresponding module.

   • Confirm the launch link functions correctly after updating.