Product

OrgPublisher

Applicable Release:
10.x

11.x

Problem
Silverlight charts are not getting displayed in Chrome.

Solution
Silverlight charts will no longer be supported on Google Chrome browsers. This change is due to Google’s decision to phase out no longer supporting NPAPI plugin support which allows is needed for Microsoft Silverlight plugins to run in Chrome browsers.

Currently, there is a work around which involves enabling the NPAPI flag in Chrome which will allows Silverlight plugins to run in this browser, however, with the release of Chrome 45, NPAPI will no longer be available. Silverlight chart viewing with a Chrome 45 browser will no longer be supported beginning September of 2015.

How to temporarily enable NPAPI plugins (until cut off)

If you must use a NPAPI plugin, there’s a temporary workaround that will work until Chrome version 45 is released:

• Open Chrome.
• In the address bar at the top of the screen, type chrome://flags/#enable-npapi
• In the window that opens, click the link that says Enable under the Enable NPAPI flag. In the bottom left corner of the page, click the Relaunch Now button.
• After the release of Chrome version 45, you’ll need to use an alternate web browser to load content that requires a NPAPI plugin.

*Instructions from: https://support.google.com/chrome/answer/6213033?hl=en