We will be making a change to the ticketing system that will impact the way you select the support form. This change will align the support form and ticket fields across the following products, which currently require separate forms:

• Communications 
• OrgPublisher 
• PF Learning
• RMS/PFR 
• Talent Management Products 

This change will take effect on November 7, 2026. 

Current Forms and Form Selection Process

Currently, there are two support forms available: 

• PeopleFluent Learning Support Case (formerly known as NetDimensions LMS) - Used 
  to enter support tickets for PeopleFluent Learning (LMS). 
• PeopleFluent Support Case (Not PeopleFluent Learning): Used to enter support tickets 
  for other products, including Communications, OrgPublisher, RMS/PFR and Talent 
  Management products.

When logging a ticket, you are required to select the appropriate form.

Update Details

Consolidation

• PeopleFluent Learning Support Case (formerly known as NetDimensions LMS) will be 
  renamed PeopleFluent Support Case. 
• Non-PeopleFluent Learning Support Tickets (ie, Communications, OrgPublisher, RMS/PFR and Talent Management) that currently use the PeopleFluent Support Case (Not PeopleFluent Learning) will be migrated to the PeopleFluent Support Case form. Tickets migrating to the new form will have a status of Less Than Solved or Solved.

Logging a Ticket

When logging a ticket, only the PeopleFluent Support Case form will be available. 

As a result of the consolidation, customers logging tickets for Communications, OrgPublisher, 
RMS/PFR and Talent Management products will now see the following additional fields: 

• System URL! (Use "N/A" when not applicable): Application URL where you are 
  experiencing the issue. 
• External ticket number (if applicable): If you have an internal ticketing system, you can 
  enter your internal ticket number here (helping you to align tickets, if necessary). 
• Does the issue affect all your users? Available values include Yes, No or N/A. This field is 
  required. 
• Permission to Access: Proactive request to have permission to access your site for 
  troubleshooting purposes. Values include Yes or No. This field is required.

Excluded Products

The new form will not immediately apply to the following PeopleFluent product lines: 

• Reflektive 
• Watershed 

These products will be aligned at a later date.

We look forward to continuing to align and streamline the experience for our customers and customer support teams. We will provide details as we make additional changes in the future.