Dear PeopleFluent Customers and Partners,

On Friday, December 1, 2023, PeopleFluent will perform system maintenance to our PRODUCTION and TEST/UAT systems.

Services Impacted:

• All PeopleFluent Products
• PRODUCTION and TEST/UAT

*Please note TEST/UAT could have outages for clients if restarts are required during the maintenance window where PROD and TEST/UAT share servers and/or connections.

Start of Maintenance Window: (All Data Centers other than LON)
Friday, December 1, 2023 at 9:00 PM EST / Saturday, December 2, 2023 at 2:00 AM GMT

End of Maintenance Window: (All Data Centers other than LON)
Saturday, December 2, 2023 at 2:00 AM EST / Saturday, December 2, 2023 at 7:00 AM GMT

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Start of Maintenance Window: (Clients in LON datacenters)
Friday, December 1, 2023 at 1:00 PM EST / Friday, December 1, 2023 at 6:00 PM GMT

End of Maintenance Window: (Clients in LON datacenters)
Saturday, December 2, 2023 at 2:00 AM EST / Saturday, December 2, 2023 at 7:00 AM GMT

*Please be advised that we will be extending our December 1st maintenance window in the LON datacenters to accommodate some physical equipment moves and replacements. This extension applies only to customers in our London Datacenter.

• During this maintenance window, users attempting to log into any PeopleFluent products will be greeted by maintenance pages explaining the system is currently unavailable.
• Any outbound export/report scheduled during this time will be canceled.
• SFTP sites may experience connectivity issues. PeopleFluent recommends to either hold the delivery of data files during this maintenance or resend those once the maintenance completes.

Please share this information with other system users as needed. For the schedule of future maintenance windows, users with access can visit the Customer Community for the 2024 Maintenance Schedule. If you do not have access to the Customer Community, please request a full list from your Customer Success Manager. Support will send a follow-up notification only if the window is extended. Your team can restart system activities at the end of the maintenance window. If you have any questions or concerns regarding this matter, please contact our support team.

Sincerely,

PeopleFluent Support
USA: +1 (800) 841-2365 or +1 (919) 645-2899
UK: +44 (207) 832-3444
Customer Community and Case Management System: https://support.peoplefluent.com