Dear PeopleFluent, Reflektive and Watershed Customers and Partners,

On Friday, July 17, 2026, PeopleFluent will perform our monthly system maintenance, which includes rolling patching and restarts to your Non-Production Test sites. This monthly maintenance is essential and cannot be skipped or paused, as it includes security patches, infrastructure updates, and server restarts.

Services Impacted:

• All PeopleFluent Products
• Test/UAT/Sandbox/Demo environments

Start of Maintenance Window:
Friday, July 17, 2026 at 2:00 PM EDT / Friday, July 17, 2026 at 7:00 PM BST

End of Maintenance Window:
Friday, July 17, 2026 at 7:00 PM EDT / Saturday, July 18, 2026 at 12:00 AM BST

What to expect in your Test, Demo, Sandbox environments?:

• Users attempting to log into any products will see maintenance pages explaining that the test system is currently unavailable.
• Any outbound export/report scheduled during this time will be canceled.
• Test SFTP sites may experience connectivity issues. We recommend either holding the delivery of data files during the maintenance or resending them once the maintenance completes.
• Watershed customers’ LRS pipes pushing to Watershed should be paused during the maintenance window.

Please share this information with other system users as needed. For the list of scheduled dates of future maintenance windows, please visit the Help Center for the 2026 Maintenance Schedule. Support will send a follow-up notification only if the window is extended.  Your team can restart system activities at the end of the maintenance window. If you have any questions or concerns regarding this matter, please contact our support team.

Sincerely,